Complaints procedure
We want people to feel informed, respected and supported when they use Simplified Support.
If you are unhappy about the website, a course, a booking, a payment or communication, please contact us through the Contact page and mark your message as a complaint.
Please explain:
- What happened
- Which service or page it relates to
- The outcome you are seeking
- Any relevant booking or payment reference
Please do not include unnecessary information about a child or family member.
We will review your complaint fairly, ask for further information only where it is needed and explain the next steps. Complaints are considered separately from safeguarding concerns and emergencies.
If your concern involves immediate danger or a safeguarding risk, follow the urgent support guidance first and do not wait for a response from us.
Making a complaint does not remove any statutory consumer or data protection rights.