Cookie Policy
Last updated: September 2026. Applies to training.simplifiedsupport.software and related Simplified Support sites operated by Simplified Support Ltd.
Manage Cookie Preferences
Change your choices below. Essential cookies stay on because the site cannot work without them; everything else is off unless you switch it on.
Essential cookies
Required for security and remembering your cookie choices. Always on.
Analytics cookies
Help us understand how visitors use the site so we can improve it.
Marketing cookies
Used to measure advertising and show relevant content on other sites.
What cookies are
Cookies are small text files stored on your device by your browser. Similar technologies, such as local storage, work in a comparable way. Under the Privacy and Electronic Communications Regulations (PECR), we must tell you what we store and get your consent before storing anything that isn't strictly necessary.
The cookies and storage we use — item by item
This table lists every cookie and browser storage item this site sets, what it is for, how long it lasts and how to opt out.
| Name | Type | Purpose | Duration | How to opt out |
|---|---|---|---|---|
| ss-cookie-consent-v1 | Local storage (essential) | Remembers the choices you make in the cookie banner so we don't ask again on every visit. | Until you clear it or change your preferences | Clear your browser storage. The banner will reappear. The site cannot work without recording your choice. |
| sb-{project}-auth-token | Local storage (essential) | Keeps you signed in to your account and your booking history between visits. Set only if you create an account or sign in. | Until you sign out or it expires | Sign out of your account, or clear your browser storage. Without it you cannot use account features such as bookings. |
That is the complete list of essential items. Optional analytics cookies are described below; no advertising, social-media or other tracking cookies are set on this site, and no optional cookies will ever be set unless you switch them on in the banner or on this page.
Strictly necessary (always on)
The two items above are required for the site to function and cannot be switched off. They do not require your consent under PECR.
Analytics cookies (optional — off by default)
We use Google Analytics 4 (measurement ID G-L1VH2JM8J0) to understand how visitors use the site — for example which pages are visited and how long people stay — so we can improve our courses. Google Analytics sets the following cookies on your device only if you accept analytics cookies in the banner or on this page:
| Name | Type | Purpose | Duration | How to opt out |
|---|---|---|---|---|
| _ga | Analytics (optional) | Distinguishes individual visitors so Google Analytics can count sessions and pages viewed. | Up to 2 years | Switch off analytics cookies here, or delete the cookie in your browser settings. |
| _ga_L1VH2JM8J0 | Analytics (optional) | Keeps session state for this site's Google Analytics 4 measurement ID. | Up to 2 years | Switch off analytics cookies here, or delete the cookie in your browser settings. |
Google Analytics 4 only loads after you accept analytics cookies. If you reject or later withdraw analytics consent, the analytics cookies are removed and tracking stops immediately. Google processes the data as a processor on our behalf under its standard terms; see Google's cookie guidance.
Marketing cookies (optional — off by default)
Marketing cookies would be used to measure advertising and show you relevant content on other websites. We do not currently run any advertising or marketing trackers; none are set today. If we add any in future we will name the providers here first.
Third-party content
Some pages load fonts from Google Fonts and images hosted by our course content provider. These services receive your IP address when your browser requests the files, as part of how the web works. We do not allow them to set advertising cookies through our site.
How to change your choices
You can change your cookie preferences at any time using the Cookie settings link in the footer of every page. You can also delete or block cookies through your browser settings — the Information Commissioner's Office provides guidance at ico.org.uk/for-the-public/online/cookies. Blocking essential storage may stop parts of the site working.
More information
For how we handle personal data more broadly, see our Privacy Notice. Questions about this policy: email Jessica@SimplifiedSupport.co.uk or call 0330 043 0263.